Independence Blue Cross (IBX) is dedicated to creating the member expertise extra customized and handy. We’re excited to announce that every one members now have a wholly new digital well being expertise once they log in to the member portal at ibx.com or via the IBX cellular app.
This new digital expertise is greater than only a beauty replace. Enhancements had been made primarily based on intensive analysis by our Member Expertise group and testing by members. We addressed the underlying core know-how and took a consumer‑centric strategy to handle unmet member expertise wants.
Enhanced Capabilities
With new navigation and up to date options, superior know-how with quicker response occasions, and customized content material that’s straightforward to seek out, your members can:
- Entry Well being Journeys for a fast view of all the pieces associated to their care, comparable to their private well being report, profit protection, situation‑particular data, and care and packages to assist members attain their well being targets
- Construct a digital care group for fast entry to main and most well-liked suppliers
- View private reminders and actions to handle their well being
- Schedule on-line appointments (out there to native plan members solely)
- Simply entry further advantages, companion options, and different out there packages
The brand new member platform is constructed by customers, for customers.
Intuitive Navigation, Elevated Velocity, and Personalization
Members who at the moment use ibx.com or the IBX cellular app to handle their account may also discover updates to current options, together with the steps to:
